Terms Of Use
All Sales on this website are governed by UK law
When ordering goods or services through this website, you are entering into a legally binding contract with COOKERHOOD FILTER LIMITED trading as Domestic Spare Parts. This contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales
Safety
All parts supplied by COOKERHOOD FILTER LIMITED must be fitted by a competent person using the correct spare parts ordered, correct tools and correct test equipment and the appliance must be disconnected from the electrical supply.
Ordering and Payment
Goods are subject to availability. If, for any reason, we do not supply any goods, you will not be charged for those goods and we will refund any money that you have paid for them. Payment must be made at the time of order.
Your order will only be processed once COOKERHOOD FILTER LIMITED has received payment in full.
We do not store credit card details nor do we share customer details with any 3rd parties.
Contact Details
contact@domesticspareparts.co.uk
Support
Delivery
Our delivery prices and methods available to our UK customers are:
- Royal Mail 48 Tracked (2-3 working days) from £3.99
- Royal Mail 24 Tracked (1-2 working days) from £5.99
Prices are subject to change depending on the weight of your order. If you are ordering outside of the UK delivery prices are calculated in the checkout.
All accepted orders of in stock items made before 3pm, Tuesday to Friday (excluding public holidays) are dispatched the same day with Royal Mail or our preferred Courier depending on the weight and size of the parts ordered. Delivery times may vary but most orders of stock items should arrive within 2 to 5 working days within the UK. Please contact us if you haven't received your order after 10 working days. Please note that all postage costs are calculated during the checkout stage. You are responsible for supplying your correct delivery address, incorrectly addressed parcels, at best, will be delayed by the carrier until they have manually confirmed the delivery details. The accuracy of an address can be verified by using the Royal Mail Address Finder. COOKERHOOD FILTER LIMITED can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address.
For deliveries outside of the UK, we need to wait 3 weeks before a missing order can be declared "lost in transit". If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.
Content of the Web Site
This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.
We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.
Disclaimer
All parts supplied by COOKERHOOD FILTER LIMITED must be fitted by a competent person using the correct spare parts ordered, correct tools and correct test equipment and the appliance must be disconnected from the electrical supply. COOKERHOOD FILTER LIMITED cannot accept responsibility for any parts that have been damaged during fitting and cannot be held liable for any damage caused by the fitting of a spare part. COOKERHOOD FILTER LIMITED cannot accept responsibility for incorrectly ordered parts that have been fitted to an appliance, if you are unsure of which part to order please get in contact with us.
All parcels should be opened carefully, as some parts may have sharp edges, we cannot be held responsible for any personal injury caused either opening parcels or fitting parts. Goods that show signs of having been fitted will not be accepted for refund.
COOKERHOOD FILTER LIMITED does not accept responsibility for loss or damages caused by delays in delivery, incorrect fitting, modification, accident, neglect, misuse or abuse. COOKERHOOD FILTER LIMITED shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. It may be necessary to adjust prices in the event of a manufacturer price increase, customers are entitled to a full refund if this is not acceptable. All prices are subject to change without notice.
Refunds will be processed within 2 working days from the date the returned goods are received. Always obtain proof of posting when returning goods by mail as COOKERHOOD FILTER LIMITED can not accept responsibility for returned goods that are lost in transit. COOKERHOOD FILTER LIMITED will not cover the cost of returns postage. Please note that our Royal Mail pre-paid services are subject to a fee of £3.99. This is pre-paid for your convenience, so you can just print your label and send your parcel off. The fee will be deducted from your refund to cover the cost of this service. Parcel size and weight restrictions may apply if using this service. Alternatively, you may pay the cost of returning the item yourself. COOKERHOOD FILTER LIMITED will not accept any parcel that is sent without the correct postage, all such parcels will be treated as undeliverable by the carrier. COOKERHOOD FILTER LIMITED cannot accept returns for custom made products.
If you are returning all items in your order, COOKERHOOD FILTER LIMITED will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
It is illegal to sell ‘age restricted’ products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm you (and, if different, the recipient of the product) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.
All reference to manufactures names, part numbers and model numbers are for reference purpose only and are no way associated with the initial manufacturers parts. All products on our website are highlighted accordingly if the product is genuine or a compatible spare part.
All promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time.
These Terms and Conditions are subject to change without notice to you.
COOKERHOOD FILTER LTD is a small family run business established in 2008 and our full company details are below.
Company Details
COOKERHOOD FILTER LIMITED trading as DOMESTIC SPARE PARTS
88 HILL VILLAGE ROAD
FOUR OAKS
SUTTON COLDFIELD
WEST MIDLANDS
UNITED KINGDOM
B75 5BE
VAT No: 989395729 Company No. 7140110
Please DON'T return orders to this address as we won't receive your order.
If you need to return your order, please do this through our website here