Our opening hours for December 2023 and January 2024

• 22nd December - closed
• 23rd December - closed
• 24th December - closed
• 25th December - closed
• 26th December - closed
• 27th December - closed
• 28th - Open and sending orders
• 29th - Open and sending orders
• 30th December - closed
• 31st December - closed
• 1st January 2024 - closed
• 2nd January 2024 - Open as usual

We are unable to refund delivery charges for delayed parcels as this is an estimated delivery timeframe, not guaranteed.

We accept returns up to 14 days after delivery. The item must be in re-saleable condition and its original packaging or we won't be able to refund you. Please find instructions to return your order here

If you need help finding the correct item(s), please use the contact form making sure you tell us the make & model of your appliance.

Once we have received your return we'll process it as soon as possible.
Please allow up to 10 working days to receive your refund.

We are unable to offer exchanges due to logistics and processing issues. Please return your order for a refund, then reorder the correct items once you're ready.

Once your order has been dispatched, you will receive a dispatch confirmation email with a direct link to the couriers website to track the progress of your delivery.

You can find your VAT invoice on your order confirmation email.

Simply click "Download your VAT invoice here" to print/download your invoice.

Unfortunately once an order has been placed we are unable to cancel or adjust your order. Please either refuse delivery, or return your order back for a refund, and then place an order for the correct item(s) if required.

Our delivery prices and methods available to our UK customers are:

* Royal Mail 48 Tracked from £3.99

* Royal Mail 24 Tracked from £5.99

Please find our Shipping Policy here for further details.

We currently do not have the facilities set up to offer collection. Please order to the desired delivery address within our checkout.

Your appliance's model number will usually be printed on a sticker or stamped on a plate consisting of numbers and letters. You could also check any receipts or packaging from when buying your appliance.

Once you have your appliance model number use our search box to find the exact model you need.

Can't find the part you need?

Use the contact form below to message us.

The term compatible means the part has been produced by a 3rd party supplier. 

As we have specialised in Cooker Hood Filters since 2008 on our sister website cookerhoodfilters.co.uk, it has allowed us over the years to work closely with our suppliers, ensuring high quality at low prices across our compatible range, which we have now expanded to all appliances.

If you're unsure which is the correct part for your appliance, then please contact us using the form below.